Frequently Asked Questions

BTC Rent A Car is a company that offers car rental services. It offers its customers short and long term car rental options, driverless or driverless rental, airport delivery, insurance options and extra services (GPS, baby seat, etc.). It provides flexible solutions with different vehicle options.

To contact BTC Rent A Car's customer service, the contact form, phone number or email address on the company's official website is usually used. Support can also be obtained through social media accounts. For details, you can visit the company's contact page.

BTC Rent A Car's rental process starts with a reservation. The customer selects the vehicle suitable for his/her needs, payment and insurance terms are determined, and then the vehicle is delivered. At the end of the rental period, the vehicle is delivered back to the specified location.

BTC Rent A Car aims to provide quality car rental service by prioritizing customer satisfaction. Its policy focuses on meeting the expectations of its customers with reliable vehicles, flexible rental options, on-time delivery and friendly customer service. It also aims to continuously improve its services by taking customer feedback into account.

During the car rental process, you may encounter problems such as booking issues, additional charges, lack of insurance coverage and vehicle breakdowns. Carefully reviewing the contract, checking the car before you pick it up and communicating with customer service will help you solve these problems.

BTC Rent A Car offers a wide service network in the cities where it operates. For detailed information about the cities we serve, you can visit our website or contact our customer service.

To make a car reservation, you can visit BTC Rent A Car's website, use the mobile application or contact customer service. You can complete the reservation process by selecting the vehicle suitable for your needs and entering the date and time information.

It is possible to make your reservation last minute; however, this may vary depending on the location and vehicle availability. For detailed information, you can check the reservation conditions specific to your location.

Yes, it is possible to change the booking date. However, changes are subject to vehicle availability and booking conditions. You can contact customer service for details.

When booking online, be sure to check the correct date and time, the right car for your needs, insurance options and extra services. Also remember to enter your contact details correctly.

During peak periods you do not have to pay extra, but prices may change periodically. It is therefore recommended to check prices before booking.

You can select a vehicle group during the reservation. At the vehicle delivery, you can pick up the available vehicle from the group you have selected.

Booking confirmation is usually done immediately, but in some cases it may take a few hours. Your confirmation may vary depending on the channel through which the booking is made.

Prepaid booking usually provides lower prices and guaranteed car reservation. You can also speed up car delivery as you complete the payment process in advance.

Cancellation of a reservation after prepayment is usually possible, but depending on the cancellation policies, a certain fee may be charged or it may need to be done within a certain period of time. It is recommended to check the company's cancellation terms for detailed information.

It is possible to change the car selection after prepayment, but the change is subject to car availability and booking conditions. You can get detailed information by contacting customer service.

Yes, additional discounts are usually offered for prepaid bookings. However, discounts may vary depending on the campaign and terms and conditions. You can check the applicable discounts at the time of booking.

Prepaid reservations may be canceled within a certain period of time and under certain conditions, depending on the cancellation policies. A time limit and/or cancellation fee may usually apply. It is important to check the booking conditions for detailed information.

You can apply for cooperation with BTC Rent A Car by filling out the agency, dealer or supplier application form.

To benefit from fleet leasing services for your business, you can contact BTC Fleet and get information about the vehicles and conditions suitable for your needs.

Yes, BTC Rent A Car offers special offers for corporate partnerships. You can contact customer service for details and offers.

When you join the affiliate program, you can get privileges such as special discounts, priority booking and advantages in corporate services. You can contact BTC Rent A Car for details.

Yes, BTC Rent A Car partners with travel agencies. You can apply for partnership by filling out the agency application form.

You can visit BTC Rent A Car's website or contact customer service to find out about and take advantage of current campaigns. Campaigns are usually offered in the form of seasonal or special discounts.

Yes, the campaigns at BTC Rent A Car are updated regularly. You can visit the website or consult customer service to keep up to date with current deals.

Yes, BTC Rent A Car offers special offers for students from time to time. You can visit the website or contact customer service to find out the current campaigns.

Yes, BTC Rent A Car often offers special offers and discounts for long term rentals. For details, you can contact customer service or visit the website.

Yes, BTC Rent A Car campaigns are usually limited to certain periods. You can visit the website or contact customer service for information about current campaigns and their duration.

Yes, there is usually an age limit for renting a car. At BTC Rent A Car, this limit may vary depending on the vehicle group. You can check the terms at the time of booking for details.

Yes, foreign tourists can rent a car. Usually a valid passport, international driver's license or local driver's license and a credit card are required. You can contact BTC Rent A Car for details.

To extend the rental period, you can contact BTC Rent A Car customer service and submit your request. Depending on availability, the rental period may be extended and additional fees may apply.

A valid ID, driver's license and credit card are usually required to rent a car. For detailed information, you can check BTC Rent A Car's terms and conditions.

Yes, a deposit is usually required for car rental. The deposit amount may vary according to the vehicle group and rental conditions. You can contact BTC Rent A Car for details.

Yes, a daily mileage limit may apply and it depends on the rental conditions. For details, you can check the contract or contact BTC Rent A Car.

BTC Rent A Car usually accepts Credit Card, Debit Card, Wire Transfer/EFT and Western Union payment methods. For details, you can check the payment options at the time of booking.

Car rental prices usually include the cost of car rental, basic insurance and taxes. Costs such as extra services, special insurance and fuel may be charged separately. You can check the contract for details.

Yes, BTC Rent A Car offers the option to pay in installments in some cases. For details and conditions, you can get information at the time of booking.

Yes, extra costs may arise during car rental. These can usually be extra insurance, fuel, additional driver fees or services such as late delivery. It is important to review the contract for detailed information.

Pricing policies are based on factors such as vehicle type, rental duration, seasonal demand, insurance options and extra services. Prices are determined by taking these factors into consideration.

Yes, there is usually an additional charge for overnight pick-ups. For details and fees, please inquire at the time of booking.

You can receive your invoice at the time of vehicle delivery or you can request it via e-mail by contacting BTC Rent A Car's customer service.

Yes, BTC Rent A Car may offer the option to make part of the payment at the time of booking and the rest at the time of car delivery. For details, you can get information during booking.

Refunds for canceled reservations are made according to the company's cancellation policies. Usually, the refund is made within a certain period of time by the method of payment. For detailed information, you can contact customer service.

If there are delays in the refund process, it is recommended that you contact BTC Rent A Car's customer service to report the situation. The payment status will be reviewed and the necessary process will be accelerated to resolve the problem.

After delivery of the vehicle, additional charges may apply if there is a late return, damage or missing fuel. It is important to check the rental agreement for details.

Yes, the vehicles at BTC Rent A Car are insured. However, insurance coverage depends on the rental conditions. For additional insurance options, you can get information during booking.

Yes, BTC Rent A Car offers car rental with driver. You can contact customer service for details and reservation.

Yes, BTC Rent A Car offers a car delivery service to the airport. Details and availability can be inquired at the time of booking.

Yes, BTC Rent A Car provides seasonal equipment such as winter tires or chains. You can submit your request at the time of booking.

Yes, BTC Rent A Car offers special offers and discounts for long term car rentals. You can contact customer service for details.

Yes, BTC Rent A Car offers fleet management services. You can contact customer service to get detailed information about car fleet rental and management services for businesses.

Yes, BTC Rent A Car provides additional services such as baby seats and GPS. You can request these services at the time of booking.

Additional insurance coverage provides extra security for the car during the rental period and offers additional protection against damage, theft, etc. Additional insurance can be purchased at the time of booking or upon delivery of the vehicle.

Fees for additional services vary depending on the type of service and rental period. For detailed information about the fees for services such as baby seat, GPS, additional insurance, etc., you can get information at the time of booking or from customer service.

Yes, BTC Rent A Car car rental service usually includes roadside assistance. You can check the rental terms for details and coverage.

Additional driver fee may vary depending on the car rental conditions and location. For more information, please contact customer service or at the time of booking.

Someone else can drive the car you rented, but they must be registered as an additional driver. There is usually an additional charge for an additional driver. You can ask for details at the time of booking.

The following rules apply to driving: obey traffic rules, ensure the validity of car insurance, do not drive under the influence of alcohol or illegal substances, observe speed limits and carry the permitted number of passengers in the vehicle. It is also important to take care of the maintenance and safety of the vehicle.

Generally, the vehicle cannot be taken abroad. However, for special cases, you can contact BTC Rent A Car to get information about the permission and conditions for use abroad.

Vehicles are usually delivered with a full tank of fuel and are expected to be returned with the same full tank. If the fuel fill rate is different, additional charges may apply. You can check the rental agreement for details.

Things to consider when driving long distances include: taking rest breaks, respecting speed limits, checking the vehicle's fuel and oil levels, checking the condition of the tires and tire pressure before setting off, and paying attention to road conditions. It is also important to be familiar with the technical specifications of the vehicle.

The pick-up location and time will be determined at the time of booking. Delivery location and time can be arranged according to your preference and vehicle availability.

Checks to be carried out when the vehicle is picked up include: checking the exterior and interior of the vehicle for any damage, checking the condition of the tires, fuel level, basic functions such as lights and brakes, and reviewing compliance with the terms specified in the contract.

During the return process, the fuel level of the vehicle is checked on the tank gauge. The vehicle must be returned with a full tank of fuel as received. In case of missing fuel, an additional fee may be charged.

Yes, you can return your rented car in a different city, but there is usually an additional charge in this case. You can contact BTC Rent A Car for details and terms.

If a return is made earlier than planned, the fee will be recalculated according to the rental period, as the rental period will be shortened. In case of early return, some additional fees or discounts may apply. You can check the contract for details.

In case of an accident, first stop the vehicle to ensure your safety, communicate with other drivers and call for emergency assistance if necessary. You are also required to report the accident to BTC Rent A Car and fill in the accident report. You can get information about insurance coverage and other procedures from customer service.

Post-accident insurance covers damage to the rented vehicle depending on the type of insurance. The insurance may cover vehicle damage, third party damages or theft. However, in some cases, additional fees may be charged for damages not covered by the insurance. It is important to review the rental contract for insurance conditions and coverage.

In the event of an accident, you should provide the customer service with the date and time of the accident, the location of the accident, details of other vehicles involved in the accident, the police report (if available) and details of the damage to the vehicle. It will also be useful to provide photos taken at the time of the accident and the accident report.

Situations not covered by insurance usually include drunk driving, exceeding speed limits, unauthorized driving, intentional damage, natural disasters or excessive damage to the vehicle. It is important to review the rental agreement for detailed information.

Yes, temporary vehicle service can be offered after an accident. You can contact BTC Rent A Car for details and applicability of the service.

If there is damage to the vehicle, you must first report the situation to BTC Rent A Car. Then, depending on the cause of the damage, an accident report or report should be prepared and insurance procedures should be initiated.

Damage such as a flat tire or broken glass may vary depending on the type of insurance. Additional insurance is usually required to cover such damages. You can check the rental contract for details.

The car can be rented without damage insurance, but in this case the renter is responsible for all damage. It is advisable to consider insurance options for more assurance.

Responsibility for damage to the vehicle is determined according to the cause of the damage and the insurance coverage in the rental contract. The accident report, minutes and insurance conditions are taken into account in this process.

Damage costs are covered by the insurance, depending on the insurance coverage, or by the lessee if not covered by insurance. Details are specified in the rental contract.

The substitute vehicle service is the temporary allocation of another vehicle to you in the event of a breakdown or accident of the vehicle you rented. To benefit from this service, you can contact BTC Rent A Car customer service and review the terms in the rental agreement.

The surcharge for the use of a replacement vehicle usually depends on the insurance coverage or the terms of the contract. If the insurance package includes this service, there is no surcharge; otherwise, a fee may be charged.

Documents such as ID, driver's license and your current rental contract are required when picking up the replacement vehicle. You can contact BTC Rent A Car for detailed information.

The traffic fine you receive with your rented vehicle is paid by you as you are fully responsible for the fine. BTC Rent A Car will send you the penalty information and can guide you about the payment process.

The traffic fine is usually issued in the name of BTC Rent A Car where the vehicle is registered, but the responsibility for the fine belongs to the lessee and the payment is collected from the lessee.

The person responsible for penalties incurred after the end of the rental period is the person who rented the vehicle at the time the penalty was incurred. The penalty is communicated with the lessee's knowledge and payment is collected from the lessee.

The use of HGS/OGS in vehicles is done automatically when crossing highways and bridges. During the crossings, the fee may be reflected in the tenant's account according to the rental agreement. For detailed information on the use of HGS/OGS, you can contact BTC Rent A Car during rental.

Tolls are usually not included in the car rental price and are paid by the renter. However, in some cases they may be included as part of packages or special offers.

Tolls are calculated based on highway and bridge crossings made during HGS/OGS use. The fees are determined according to the lease term and the route traveled and are usually charged to the lessee at the end of the lease term.

Vehicles are usually equipped with an HGS/OGS system. However, in some cases, an HGS/OGS device can be provided for an additional fee. You can get information from BTC Rent A Car during rental.

Yes, tolls are usually paid during the vehicle return process. During the return, the used HGS/OGS tolls are collected from the lessee.