Name, surname, date of birth, address, city of residence, phone number, email address and other contact details,
Turkish Republic ID number for Turkish citizens,
Passport information for foreign users,
Reservation and car rental agreement details,
Transaction and order information related to purchased products or services,
Payment methods and invoicing information,
Website usage data, IP address, device information and cookie data,
Customer service records, requests and complaint information.
To provide and manage car rental services and reservation processes,
To create user accounts and manage customer relationships,
To provide call center and customer support services,
To improve and develop our products and services,
To analyze website usage behavior and generate statistical data,
To provide personalized campaigns, offers and notifications (subject to your consent),
To process payments and manage financial operations,
To fulfill legal obligations and ensure operational security,
To protect the life and property safety of the company, employees and customers.
Your personal data may be shared with the following parties:
Payment service providers and financial institutions,
BTC Rent A Car employees and authorized business partners,
IT infrastructure and software service providers,
Authorized administrative and judicial authorities when legally required.
When you visit our website, cookies are used to improve user experience and optimize our services. Cookies are small data files placed on your device through your browser that help us recognize you when you revisit the site. You may refuse or delete cookies through your browser settings. However, disabling cookies may prevent you from fully benefiting from certain website features.
Data transmitted through our website and mobile applications is protected using SSL encryption technology. Payment transactions are processed through secure payment systems such as 3D Secure. Credit card information is not stored on our servers. Personal data is retained only as long as necessary for business operations or legal obligations and is protected against unauthorized access.
If you provide consent, BTC Rent A Car may send you information about products, services, campaigns, offers and promotions via email, SMS or other communication channels. You may unsubscribe from such communications at any time by using the opt-out link in the messages or by contacting us directly.
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